Transport information

Transport information

Our goal is to provide you with the best shipping options no matter where you live. Every day, we serve hundreds of customers around the world, ensuring we always provide you with the highest level of responsiveness.

The time frame for order delivery is divided into two parts:

Processing time: order verification, quality inspection and packaging. All orders will be sent to the fulfillment center for shipment within 1-3 days of placing the order.
Shipping Time: This refers to the time it takes to ship an item from our fulfillment center to its destination. International deliveries usually take around 7-15 business days. U.S. orders are shipped by United States Postal Service Product USPS. After processing and leaving the warehouse, items typically take 7 to 15 days to reach their destination, but can sometimes take longer.

ships to almost every country in the world, and we use the services of major, trusted international carriers to ensure your package reaches its destination quickly and safely.

confirm
Once an order requires authorization, a confirmation email will be sent to you. We will start preparation immediately after confirming your order. During this time, it is difficult for us to change or cancel your order, but we will do our best to support your request.

deal with
Your order usually takes 1-3 business days (and some items may take 6-9 business days). If processing takes longer than expected, we will send you an email.

ferry
It takes 7-15 business days to arrive.

Note: Due to Covid-19, shipments will be delayed.

warn:
1. Delivery preparation (QC, packing, paperwork, etc.) usually takes 1-4 business days (some items may take 6-9 business days), not included in the overall "shipping time".
2. All packages have specific tracking information.
3. Once your order ships, you will receive an email to notify you. The email will contain a unique package tracking number. You can log in to My Account to check the status of your order. Click "My Orders" to check the status of your order and/or obtain a tracking number.
4. During holidays, the delivery time may be affected as manufacturers and express companies restrict operations during this period. While unfortunately this is beyond our control, we will do our best to improve this issue.

Shipping Upgrade Notice:
We take great care to ensure that items are delivered to our customers as quickly as possible. So recently we upgraded our shipping system to provide better service: we managed to shorten shipping times, especially for US customers!

deliver goods
Your tracking number and courier website link will be emailed as soon as we ship. You can also track it in your user account on paturg.com. We will also email you if there are any unsuccessful deliveries. After receiving your purchase order, you are free to write reviews and get rewarded with points.
If the item has not been received or shipped, please contact us within 6 months of shipping and our representative will resolve the issue within 24 hours. Please note that late requests may not be accepted.

contact us
If you have any problem during shipping or after receiving the item, please feel free to contact [email protected] and our customer service representative will provide you with a satisfactory solution.
Shipping Name Price Conditions
Express (9-13 Days) Free Us$29.99 And Above
Express (9-13 Days) 5.99usd Us$0.01 - Us$29.98
VIP Shipping (5-9 Days)7.99usd Us$0.01 - Us$29.98
VIP Shipping (5-9 Days)4.99 Us$29.99US And Above
Please make sure all shipping information is correct. If information is incorrect or missing, we may need to contact you to update delivery information, which may cause delays in the delivery of your order. Customs clearance can also cause delays.
Please include your address in all details, otherwise the package we mail to you will be returned to us.

notes:

1) Express delivery is not available for P.O. mailboxes and APO/FPO addresses.

2) Shipping time does not include the 8-11 days processing period required to process your order from the date you place it.

3) We will make every effort to deliver your package as soon as possible. However, additional time may be required due to invalid addresses and customs clearance issues.

4) If your package is not delivered within 21 days of placing your order, you must contact customer support within 180 days of placing your order.

5) Possible customs duties and other possible related charges are borne by the customer.

6) We are improving our delivery process to make your package more secure, so there may be delays in processing your order.