return policy

return policy

We want our customers to be completely satisfied with every item they buy from paturg. Our goal is to make an exchange or refund as fair and easy as possible.

Returns are accepted within 30 days from the date of purchase with the original sales receipt. The item must be returned in its original packaging and all accompanying manuals, parts and accessories. For online orders, the customer will be responsible for shipping costs for product returns.

Returned items will be refunded to the original form of payment at the original purchase price and applicable sales tax. Customers paying in cash will be refunded by company check from corporate headquarters within 30 days. Unfortunately, we cannot refund original delivery and return pickup fees.

All sales of the following items are considered final and non-returnable: Clearance Items, Floor Models, Discontinued Items, Used Items, Free Weights, Dumbbells and Plates. Accessories must be returned in their original unopened packaging for a full refund.

Purchases may be returned within 30 days of delivery, subject to the following conditions:

It must be returned in its original packaging in its original condition. Applicable manuals, paperwork, parts and accessories must accompany the return. Additional charges may apply if items require pickup by our trucks. Online, shipped orders will require you to ship back at your own expense. Original delivery, assembly, shipping and shipping charges are non-refundable. Returned items will be returned after we have inspected the product upon receipt. The original purchase price, plus applicable sales tax, will be refunded to the original form of payment. Customers paying in cash will be refunded by company check within 45 days; less original delivery, assembly, shipping, shipping, restocking charges and any handling charges. If you want to exchange for a different item, you will need to return the original item and place a new order. Special order items are non-refundable.

Cancellation Policy

Cancel your order before it ships: You can cancel your order at any time for a full refund before your device has shipped from our warehouse. Equipment usually ships within two business days of your order. To cancel your order, please contact paturg immediately

Cancellation Once Your Order Has Shipped: If you cancel your order after it has shipped from our warehouse, but before delivery and installation to you, we will refund the cost of the equipment, but not shipping. To cancel your en-route order, please contact paturg immediately.

Post-delivery returns: We cannot accept returns after the product has been delivered to you or installed. If there are out-of-the-box issues or operational issues during installation, the installer will fix the problem or send a service technician to your home, free of charge. We proudly ensure that your new equipment is in perfect working condition at the end of delivery and installation. If the technician deems the product unusable, we will replace the defective device.